Front Desk Agent Night/ Swing

We are seeking an experienced, organized individual to join our team of Front Desk Agents.
The ideal candidate will be capable of independently operating with a high degree of confidentiality and tact.
This is a customer-facing role, so the successful candidate must have a strong devotion to our customers and make sure that every customer has a pleasant experience.
Responsibilities: * Provide general customer service to internal and external customers.
* Provide excellent customer service to guests.
* Ensure compliance with all applicable laws and regulations.
* Process payments and refunds accurately and efficiently.
* Assist guests with check-in and check-out procedures.
* Answer guest inquiries in a timely manner.
Job Types: Part-time, Full-time Pay: From $13.
00 per hour Expected hours: 15 – 30 per week Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift * Evening shift * Holidays * Night shift * Overnight shift * Overtime * Weekends as needed Work setting: * In-person Ability to commute/relocate: * Rockford, IL 61108: Reliably commute or planning to relocate before starting work (Required) Application Question(s): * Are you willing to undergo a pre-employment drug screening? Experience: * Hotel experience: 1 year (Preferred) Work Location: In person